Is this thing working? Two schools of thought on measuring effectiveness of social media

By Jessica Stauber, May 21, 2010

Have you dipped your toes into the vast world of social media? Maybe you’re slowly stepping into Facebook or beginning to chirp a few Tweets. Or you could be “all in,” using several social media tools to interact with your key audiences.

Whatever the case, how do you know if the time and effort you’re putting into social media is working? According to leading social media expert Jay Baer, there are two schools of thought: the pet naming program and the baby naming program. It’s a round-about analogy, but worth the read.

In a nutshell, as with any marketing effort, start with a strategic plan. Among other things, the plan must include the specific objectives you want to achieve, as well as how you’re going to measure whether you’ve achieved them.

Make your goals realistic and know they won’t happen overnight. But by methodically working a well-thought-out plan, you will reach your goals.

If you want help developing a social media strategic plan, we’d love to be your partner. Or if you have any questions, shoot me a note.

Mirror mirror on the wall, do I have the worst company culture of them all?

By Eric Piela, May 20, 2010

Long before I was seduced by marketing’s vivacious curves, I spent the better half of my academic years studying organizational communication and culture.  I had the pleasure of rekindling this crush at the Silverpop Client Summit where the CEO of Zappos, Tony Hsieh, gave a keynote presentation on his company’s core values and keys to success (Hsieh sold Zappos to Amazon last year for $1.2 billion dollars). The man is brilliant, and if you get a chance to see him speak or read his book “Delivering Happiness”, do it.

For this post, I thought I would share a few of his corporate culture beliefs I know you’ll fall in love with.

1) Company culture trumps customer service

While delivering “wow” in every customer service interaction is a hallmark at Zappos.com,  Hsieh admits that company culture is the number 1 priority for Zappos.com.  In fact, when hiring, regardless of how impeccable a candidate’s work ethic or knowledge skill set may be, it is character that is always the deal breaker.  Hsieh credits “hiring for culture” is the single most compelling reason for his success.  “We interview people for culture fit.  We want people who are passionate about what Zappos is about—service.  I don’t care if they are passionate about shoes.”  As we have all experienced, it only takes one person to poison a positive culture so each candidate’s attitude and character is scrutinized above all else.  Once hired, to help influence culture, each employee goes through 5 weeks of standardized training (as I recall, I had around 5 hours).  Every new employee is given a culture book, a twitter account and, regardless of position, spends 2 of those 5 weeks on the phone taking customer service phone calls. Finally, to ensure everyone who is hired is there because they truly want to be, each new team member is offered $2,000 to quit at any time from their first day of training up to a few weeks into their job. Now that’s bold!

2) Inspiration trumps motivation

While managers are looking for someone who is motivated, Hsieh argues that what we really should be looking for someone who finds inspiration in their work.  Motivation ebbs and flows depending goals, projects, and deadlines but those who are inspired by their company and their job will consistently work more passionately and with more purpose.   Hire for talent and let them apply that talent every day.  Additionally, inspiration can grow through the vision and culture of a company.   A culture that lives those core values in it’s practices, procedures, and trainings is catalyst for organic grown inspiration.

3) No core values. No strong culture.

In order for a company to have strong culture, Hsieh claims a company must have committable core values, whatever those values happen to be.  They need to be more than a banner in the office or a card pinned up in a cube.   Check out this list of traits he looks for in prospective hires:

1. Deliver WOW through service
2. Embrace and drive change
3. Create fun and a little weirdness
4. Be adventurous, creative, and open-minded
5. Pursue growth and learning
6. Build open and honest relationships with communication
7. Build a positive team and family spirit
8. Do more with less
9. Be passionate and determined
10. Be humble

These traits line up to the type of core values and company culture that Hsieh desires and they may be completely different for you.  The bottom line is figuring out what your company values are and then committing to them, meaning that you are willing to fire and hire people based on those values.

Are company values as important to your organization? Do you think he places too much emphasis on values?

Joel Kotkin ~ an interview with Charlie Rose

By Dave Roby, May 19, 2010

Acclaimed interviewer and broadcast journalist Charlie Rose engages America’s best thinkers, writers, politicians, athletes, entertainers, business leaders, scientists and other newsmakers in one-on-one interviews and roundtable discussions.

Mr. Joel Kotkin

joel-kotkin - 65 percentAn internationally-recognized authority on global, economic, political and social trends, Joel Kotkin is the author of a new book, THE NEXT HUNDRED MILLION: America in 2050, published in February by The Penguin Press. The book explores how the nation will evolve in the next four decades. It has received rave reviews from The New York Times, Wall Street Journal, the Globe and Mail, and National Public Radio.

Mr. Kotkin is Distinguished Presidential Fellow in Urban Futures at Chapman University in Orange, California and an Adjunct Fellow with the Legatum Institute based in London, UK. A highly respected speaker and futurist, he consults for many leading economic development organizations, private companies, regions and cities. Joel is also a Senior Fellow with the Center for an Urban Future in New York City; and a Senior Consultant with the Praxis Strategy Group in Fargo, North Dakota.

The Charlie Rose Interview

Praxis Strategy Group is a partner with the Flint Group of Companies

The States and Economic Development, Identifying Top Performers

By Dave Roby, May 12, 2010

enterprising-states-title-image_0

This is an excerpt from “Enterprising States: Creating Jobs, Economic Development, and Prosperity in Challenging Times” authored by Praxis Strategy Group and Joel Kotkin. The entire report is available at the National Chamber Foundation website, including highlights of top performing states and profiles of each state’s economic development efforts.

States throughout American history have done everything they can to cultivate, attract, retain, and grow the businesses that comprise the most fundamental building blocks of their economy. Even in today’s volatile global economy states with severe unemployment and budget woes can point to policies, programs, and investments that foster new economic opportunities and create jobs.

Read the full report.

Read part one in this series: The Jobs Imperative: Power to the States

Many state economic development organizations were originally established with business recruitment and attraction as their primary focus. But today’s mix of state approaches to economic development has moved well beyond earlier, sometimes singularly focused attempts to lure footloose businesses with huge financial incentives and/or by offering a business climate based on cheap labor, low taxes, and lenient regulations.

States, nonetheless, still compete with each other for companies in “traded sectors” and jobs in the global economy, either directly or by virtue of unique assets and resources, and this sometimes involves financial incentives and tax abatements. But there is growing momentum among governors and state legislatures to grow their economies from within by creating a new set of competitive advantages that include building human capital through workforce development and training, harnessing the power of science and technology assets, making strategic investments in infrastructure, reaching out to global markets, developing opportunities related to energy and the environment, and spurring entrepreneurship and innovation.

Generally, state economic development efforts include an interrelated array of policies, programs and investments, falling into three major categories: (1) an entrepreneurial approach focusing on new business and technology-based development, oftentimes with a focus on bolstering productivity and innovation; (2) recruitment, expansion, and retention strategies emphasizing financial incentives or investments and other programs, including international trade and export promotion; and (3) “fertile soil” policies28 that create the conditions for growth that will benefit almost any type of business by streamlining governmental regulation, optimizing taxes, investing in infrastructure, and/or by providing a better-educated, more highly skilled work force.

While it is up to state governors and legislators to set the environment for development to flourish, ultimately economic development success is defined by execution at the local and regional level. With well designed state-implemented development tools, effective workforce development and skills training systems, and strong infrastructure, states can give local economic developers the power to assist the growing businesses, to broker the key partnerships, and to lead the key initiatives that create the jobs needed to sustain our growing population.

Most of all, states must carefully weigh policy to refrain from constructing barriers to private enterprise growth. Many of the most effective economic development initiatives start from grassroots efforts or private sector business leaders, so supporting these efforts from the state level is imperative.

Measuring the States: A List of the Top Performers
A primary goal of any state economic development program is not only to increase the number of jobs in the state, but to improve the quality of jobs and the overall prosperity of the state’s residents.

This study combines metrics for each economic development policy area to measure overall high performers in each policy topic area. States are compared in each metric and top states are determined by a composite comparison of all metrics in overall performance and in each policy area. For a full description of all metrics and results for each state as well as top performers in exports, innovation, workforce development, infrastructure, and tax and regulation, see the full report.

To establish the overall best performers we combined measures of Job growth rate since 2000 and since 2007; Gross State Product (GSP) measures: real GSP growth since 2000, GSP per job 2008, Growth in GSP per job 2000-2008; and income: per capita personal income growth 2000-2009 and median four person family income adjusted for cost of living, 2009.

Top Overall Growth Performers

  1. North Dakota – While North Dakota’s low unemployment and recession resistance is often attributed to healthy agriculture and energy sectors, its construction and manufacturing sectors are relatively healthy and the state has seen 42% job growth in professional and technical services and 36% in management of companies since 2002. North Dakota is the top job performer since the 2007 peak and is fifth since 2000. The state also places first in growth in GSP per job (productivity increase), second in GSP growth and third in per capita income growth. Recent investments in research and development (R&D) infrastructure are beginning to pay off as the state is the fastest growing in science, technology, engineering, and mathematics (STEM) job growth.
  2. Virginia – Already a professional and technical services powerhouse in 2002, Virginia added another 135,000 jobs in that sector since that time, fueled by 90,000 new jobs in computer systems design and management and technical consulting services. The state’s high incomes and slightly below average cost of living placed it first on our cost of living adjusted family income measure.
  3. South Dakota – South Dakota is a strong overall performer, doing best in productivity and output measures. Partly due to an enterprise-friendly regulatory structure, the state has 30% more finance industry employment than the national norm and has added 18% growth in finance employment since 2002. The state’s manufacturing sector actually gained jobs since 2002, led by growth in signs, chemicals, communications equipment, and construction equipment, all averaging more than $43,000 in earnings per worker.
  4. Maryland – Maryland landed in the top 20 or better on all seven performance metrics. Maryland saw strong growth in technical consulting and computer systems design, but especially private scientific research and design services, a sector more than 2.5 times as concentrated in Maryland than the nation as a whole and paying nearly $95,000 in earnings per worker.
  5. Wyoming – Wyoming’s growth is powered by a rapidly expanding energy cluster, which added more than 18,000 jobs since 2002 and now holds 30% of all employment in the state. The energy growth has spilled over into business services sectors such as environmental consulting, surveying and mapping, and testing laboratories. Its overall manufacturing supersector also gained jobs, seeing the fabricated metal and electrical equipment clusters begin to emerge.
  6. New York – While New York saw average job growth through the beginning of the decade, it has weathered the recession better than most other states, and its high productivity and productivity gains help place it among our top performers. Accounting for about 8% of all jobs in the state, the professional and technical services sector added more than 115,000 jobs for 15% growth.
  7. Texas – Texas has seen strong job growth this decade and has weathered the recession well, fueled by 20% expansion of a now 1.1 million job energy cluster. Recently machinery manufacturing and transportation equipment manufacturing clusters are emerging, both growing to more than 90,000 jobs. This has helped stimulate a 15% expansion in transportation and logistics including warehousing and storage and many freight and specialized trucking sectors.
  8. Iowa – A solid performer across most of our metrics Iowa’s strength is perhaps in its stability. The state’s largest cluster, agribusiness, food processing and technology, grew at a 1% rate since 2002, significantly better performing than the same group of industries nationally. Iowa’s other most competitive clusters include machinery manufacturing (farm and construction equipment, refrigeration and heating systems, and other commercial equipment) transportation and logistics, and advanced materials (search and navigation equipment and machine shops).
  9. Nebraska – Nebraska has added 15,000 jobs to its business and financial services cluster since 2002, led by management and technical consulting, management of enterprises, and credit intermediation, all adding at least 3,000 jobs and averaging $55,000 to $90,000 in earnings per worker. The state’s railroads and support industries and freight trucking support a strong transportation and warehousing cluster, and the state has seen a boom in marketing consulting and market research sectors.
  10. Montana – While Montana’s energy and mining clusters added a combined 8,400 high-paying jobs to the state since 2002, Montana’s greatest source of national dominance came from the collection of arts, entertainment, recreation, and visitor industries, perhaps a sign that the rest of the nation is beginning to discover the Big Sky country. Montana is also beginning to see the emergence of smaller clusters in chemicals, apparel and textiles, and fabricated metal products.

Growing Jobs: How Do They Do It?

A review of which states are high performing shows a diverse group—some big, some small; some rural, some urban; some inland, some coastal—but a closer examination shows a shared pattern of policies by these high performers.

There is no such thing as single a silver bullet strategy for job creation. Among our top ten performers, all ten have seen at least 4% job growth since 2002 in mid-level jobs requiring at least long term on-the-job training but less than a four-year degree. Five of the ten states increased those jobs more than 10%. At the same time all ten increased science, technology, engineering, and mathematics (STEM) jobs by at least 4% over the same period, with 7 of 10 growing STEM jobs at least 14%.29

An assessment of top performing states, regardless of by what measure, eventually gets down to a state’s ability to execute successful initiatives. Aside from minding the basics of primary education and supportive infrastructure, success begins with an understanding of a state’s economy and demographics, including its strong points and its gaps. States that can mobilize the relevant partners to put together the strategic networks to build upon those strengths while addressing the weaknesses will be winners in the long run.

Adequately financing any initiative is paramount to its success. Top performing states have come up with winning formulas often based on combining state funding with federal programs and private sources. As regional workforce skills gaps become more acute, non-governmental agencies and private enterprises more are willing to join new collaborative development projects.

Programs such as Kentucky’s “Bucks for Brains” which requires universities to match state funds with donations from philanthropists, corporations, foundations, and other non-profit agencies, or Florida’s use of American Recovery and Reinvestment Act (ARRA) funding in combination with existing state funds to tackle major infrastructure programs illustrate unique solutions to sufficiently financing winning initiatives.

Examples of strong partnerships featuring open communication are especially evident in high performing export states. Export programs are based upon effective communication between the importing country, the exporting manufacturer or business, and the state program helping to facilitate the connection.

The TexasOne program creates promotional materials to market the state and its manufacturers to importing countries and leads trade missions to importing countries and hosts reverse trade missions to the state. Nevada works with a network of trade representatives in targeted markets throughout Asia, North America and Europe, focused on cultivating distribution channels and facilitating opportunities for foreign direct investment in Nevada enterprises.

Many high performing states offer an array of corporate, manufacturing, and land tax programs. So too, many states are shying away from direct subsidies for promised job growth in favor of highly targeted tax credit programs that require direct investment by the firm or venture investors wherein the tax benefits are only realized after new jobs are in place. Other credit programs target historically underdeveloped geographical regions.

Other states such as North Dakota, Florida, and Mississippi have turned to comprehensive tort reform as another key element enterprise-friendliness. Whether these reforms are specific to a particular industry or issue, they ultimately help businesses, large and small, remain competitive and free of excessive burdens from excessive litigation.

Private sector and academic collaboration is one of the most readily identifiable attributes of high performing states across all measures. Whether it is successful innovation and entrepreneur programs such as Montana’s TechRanch, Oregon’s Innovation Council, Rhode Island’s Center for Innovation and Entrepreneurship, or job creation and economic development initiatives such as Momentum Mississippi, these private and academic partners are providing critical input, oversight, and resources to bolster the effectiveness of state efforts.

Many states are locating business incubators adjacent to universities in partnership with the schools while others are building laboratory spaces and other specialized infrastructure to offer to growing companies on an a la carte basis. In either case, this business and scientific infrastructure can reduce start-up costs for new enterprises and provide students the chance for experiential learning while earning their degrees.

While there are obviously other policies or initiatives that high performing states share there are some commonalities: building on momentum; delivering adequate funding for initiatives; developing strong relationships and communication strategies; enterprise-friendly tax and regulation systems; and vigorous collaboration between business, government, and education institutions.

Read the full report.

Praxis Strategy Group is an economic development, analysis, and strategic planning firm and a partner with the Flint Group

Joel Kotkin is executive editor of NewGeography.com and author of The Next Hundred Million: America in 2050

This article originally appeared in NewGeography.com and joint Joel Kotkin and Praxis Strategy Group publication


Your Creative Team: Proper Care and Feeding

By Phil Hunt, May 11, 2010
Photo by D Sharon Pruitt on Flickr

Photo by D Sharon Pruitt on Flickr

Recently I started reading The Art of Writing Advertising: Conversations with Masters of the Craft. It brings to light one of the universal truths of advertising: everything depends on the big idea. Today, with such a fragmented media environment, those ideas matter more than ever. A sharp, strong, well-executed idea will cut through the noise and stay with you.

The first chapter of the book is an interview with William Bernbach, one of the founders of DDB. He makes many striking statements in just 14-pages, but this quote stays with me:

“We think we will never know as much about a product as a client. After all, he sleeps and breathes his product. He’s built it. He’s lived with it most of his life. We couldn’t possibly know as much about it as he does. By the same token, we firmly believe that he can’t know as much about advertising. Because we live and breathe that all day long.”

Here’s the tough part. To do good work, you’ve got to bind that client and agency knowledge together. Here’s something else from Bernbach:

“Your cleverness, your provocativeness and imagination and inventiveness must stem from knowledge of the product… And you must be as simple, and as swift, and as penetrating as possible. And it must stem from knowledge. And you must relate that knowledge to the consumer’s needs.”

Clients and agencies need each other. One must play off the other’s strength. That’s easy to understand. However, it’s hard to achieve this synthesis of knowledge and imagination, because there is no formula for achieving it.

But like any good copywriter, I’ve got some ideas.

At the risk of reducing creative professionals to a tankful of sea monkeys, here are some ways to feed them. These tips aren’t magic, but I think they’re helpful:

Figure out “the thing.”

One of my favorite things to do is listen to clients and wait for “the thing.”  Sometimes it’s a carefully crafted mission statement. Sometimes it’s an off-hand comment. Either way, it’s always something simple and unique. It sums up perfectly what  the business cares about and what its customers care about. When I hear it, my brain says, “That’s the thing!” Then I write it down, and our creative team can try to do something awesome with it.

You could also call this the differentiator. Figuring out what it is can be hard. Here are some places to start:

  • Define why you do what you do. This won’t only help your marketing. It could give your company a new outlook and sense of purpose. Write down your beliefs, motivations and desires. Why do your employees come to work every day? Hint: it’s not just to build great products or deliver great service.
  • Bring the creative team into your place of business. This is where you’re comfortable. If you feel like the expert you are, you will inevitably say something brilliant. Believe me. I’ve seen it happen.
  • Ask your creative team to take a stab at it. As outsiders, they might have an easier time seeing what’s really different or appealing about your company. It’s not a perfect process, but the observations they make could surprise you (in a good way).

Tell them everything your products and services do… and I mean everything.

You’ve tackled the big, inspiring question of why!  Now, how about a bit about the product?  “It saves time and money” is good, but not good enough. Maybe your product is so easy to use that it makes you feel smarter than you really are. Does it give you an excuse to avoid doing something unpleasant? Perhaps it makes a noise that sounds like the guitar riff from Purple Haze. Maybe it just looks cool.

These  facts could build a great campaign, and they say a lot about who you are. Get it all down on paper – and hand it to your account executive, pronto.

Give them everything you’ve done before… and I mean everything.

Your website, old brochures, even user manuals can give creatives a sense of what you can do for a customer. But be careful. If your materials are hard to understand, outdated, incomplete or just plain wrong, your team will need some extra guidance.

Put your product in their hands.

Pictures and brochures are fine, but nothing compares to holding that thing in your hands, feeling it, smelling it, pushing the buttons, reading the instructions, hearing it and seeing what it can do. A client of ours, Bobcat, gives its communications vendors opportunities to operate its equipment. Besides being one of the highlights of the year (who doesn’t love playing in the dirt with a skid-steer loader?), it’s an inspiring experience. I learn a lot from trying things out on my own. Not only that, I generate a lot of ideas for when I return to my desk.

Set a comfortable deadline.

Bringing a creative idea to life can be ugly. Good ideas rise from false starts; dead ends; awkward, silent brainstorming sessions; gallons of coffee; and possibly some whining. It’s important to have enough time to get all that in!

It’s possible to send ideas in 24 hours, but it could still take a week to find the right idea. Creative ideas come out of nowhere, and usually after the subconscious mind has had a while to chew on it. If you’re like me, it might not happen until you start mowing the lawn.

“Comfortable” means you should be happy with the timing as well. Still, if you have the luxury of time, consider the difficulty of the task, and its impact on your brand, before setting the deadline.

That’s all for now. What types of activities and information feed your creative brain?

The Importance of Planning Ahead

By David Sadowski, May 6, 2010

Imagine for a moment that you are about to build your dream house. In order to get it built, you will need to hire an architect to make your dream home reality. Now, imagine going to the architect saying: 

“Just build me a house. We’ll worry about zoning regulations later. The whole blueprint thingy isn’t really necessary, so let’s just skip that. We’re really not sure what type of house or what it should look like, but, we will know it when we see it. By the way, we really don’t have a budget, so just let us know how much it will cost to do it.”

That sounds preposterous, doesn’t it. But, these are the type of requests advertising agencies face every day. Granted, an ill conceived brochure won’t topple on an unsuspecting crowd causing mass hysteria and public scrutiny, but the lack of planning of our advertising strategy can hurt the long term success of your business.

Here are some things to keep in mind before you approach an agency that will help you make sure you are getting the most efficient bang for your marketing buck.

          1. Create a Differentiator

Think about what makes you better than your competition. It should be the thing that will make you the obvious choice for their need. Keep in mind friendliness, longevity or the fact you are family-owned are not tangible differentiators that will set you apart. Odds are your competition has some pretty nice people working there as well. You have to find the one thing your competition cannot, and never will be able to say. That is real differentiation.

          2. Have a Budget

If you don’t have a dollar amount in mind, cost can get out of hand in a hurry. Our job as your agency is to do whatever it takes to make you stand out and look as good as possible. But, if you can’t afford specialty printing or an expensive photo shoot, we need to know that in advance. That way we can help you find the most creative solution to get your message out so we can maximize your budget.

If you need help to get a ballpark amount, the industry recommendation is 10 percent of your gross yearly income. However, that recommendation coming from me is like DeBeers telling me that I should spend four months’ salary on a wedding ring. Psh-yah, right. Just use 10 percent as a guideline to help you figure your budget. From there, adjust as you deem fit.

          3. Plan for the Long-Term

Brand building does not have instant gratification. It takes time for your message to resonate with your customers, especially if you have a limited budget. Planning for the long-term will allow us to help you with a year-by-year strategy for everything you will need to connect with your customers. Plus it will help keep the look and message of your communication pieces consistent.

          4. Have an Open Mind

You probably don’t think about advertising every day. We do. Therefore we will be able to recommend new solutions to get the word out. Plus, we will be able to advise you if a form of media you would like to use would really reach your target. Also, the creative we present may seem different. We do that on purpose. If your competition is doing something, or looks a certain way, we will always recommend things a completely different way. This is done all is the name of standing out.

We know that planning is not sexy. It would seem more interesting and more fun to go directly to execution and just give you a brochure to react to without planning. Doing so, we are more likely to miss the mark and go through multiple rounds of changes that will rack up a large bill. If you plan ahead, you will be able to avoid any frustration and, in the end, will actually make the process a smooth road to travel.

Note

Nothing kills good advertising like a bad product. Advertising can only take you so far. So, before planning your marketing, make sure your product or service is the best it can be.

Enterprising States Creating Jobs, Economic Development and Prosperity in Challenging Times

By Dave Roby, May 3, 2010

The National Chamber Foundation (NCF)  has partnered with the U.S. Chamber’s American Free Enterprise. Dream Big. campaign to spur the creation of 20 million jobs over the next decade – restoring the 7 million jobs lost to the current recession, and creating the 13 million new jobs that our growing nation will need in the next 10 years.

The states will play a pivotal role in achieving this goal by creating the conditions for competition, innovation, and productivity through investments in workforce development and training, science and technology, and infrastructure. Enterprise-friendly policies at the state level can facilitate local job growth by championing entrepreneurship and mobilizing effective partnerships for improving the conditions for business and job growth. states, working together with businesses, can bolster exports in global markets.

Enterprising States connects the success of free enterprise to our nation’s economy by correlating key policy inputs and best practices in state-driven economic development with job creation and other substantive economic outputs.

http://ncf.uschamber.com/enterprising-states/

The report was prepared by Praxis Strategy Group and Joel Kotkin. Authors from the Praxis team include Delore Zimmerman, Mark Schill, Doug McDonald, Matthew Leiphon, and Dave Roby.

Praxis Strategy Group is a Partner with the Flint Group

5 Question Friday with Phil Hunt, Copywriter at Flint Communications

By Andy Reierson, April 30, 2010

Welcome to another edition of 5 Question Friday! Today I sit down with Phil Hunt, Flint Communications Copywriter. We manage to discuss his work, what inspires him and the trials of writing music for his band. Happy viewing!

The “Like” Button Shares Your Tastes With the World

By Libby Issendorf, April 29, 2010

Libby Issendorf, digital media strategist with the Flint Group, discusses the latest Facebook updates. She talks about the “like” button and how that provides many insights into users’ personalities. Is it a good thing? And how can it be used as a marketing tool? Libby shares her insights and invites your comments.

The Power of Place in Social Media

By Josh Lysne, April 27, 2010

This is the story of a blog post that I wrote a while back, and 2 big takeaways for us all.

It is easy to put the blinders on and tell yourself that your content is reaching your audience because your blog had some views, the link in your tweet was clicked or your group has lots of followers. Purely looking at the numbers at a high level won’t really tell you what is going on. You need to dig deeper into what the numbers mean, and who is making up those numbers.

I wrote a blog post called “Automation vs. Humanization” that was posted on our Flint-Group website. A few months later, I created an account on Social Media Today, and decided to submit that post to them. It was picked up and turned into one of the top posts of the day.

After watching the views rise quickly, I decided to compare the results. Here is what I found:

Views on the Flint-Group blog: About 200
Views on the Social Media Today blog: Over 3,200

Tweets from the Flint-Group blog: 2
Tweets from the Social Media Today blog: 82

Are you talking to yourself?

Purely looking at the high level numbers will also be deceiving in regards to “who” is reading your content. I work at an agency, and it is pretty typical for several co-workers to read my post after it has published. That’s great, but if your goal is reach and thought leadership, which will ultimately lead to new clients down the road, those internal views are essentially like talking to yourself. Removing your internal traffic from your analytics will tell the real story.

It’s not just blog posts though. The size of your Twitter following is sometimes used to measure the reach of your message. Quite often I hear people say something like “I can reach over 4,000 people through Twitter” because that is how many followers they have. Yes, you are posting it out to 4,000 people who have the opportunity to see your message, but how many of them are actually logged on to Twitter at the time of your post? Even if they are logged in, how many of your followers can keep up with every tweet that comes through? It is easy to get caught up in a dialog (Twitalog maybe?) and think that thousands of people are listening in, but the reality is, they just aren’t.

NOTE: If you are smart enough to make a tool that can tell how many of your followers actually were logged on to Twitter at the time of a tweet, or logged in after the fact and scrolled back to the tweet so it appeared on the screen, that would be helpful. Extra credit if the tool can actually guarantee that the tweet was read. GO! (and good luck)