Posts Tagged ‘Social Media’

Going Beyond Print Ads

By Mike Malone, March 4, 2010

With the new age of media, companies have the chance to go well beyond traditional print ads, billboards and television commercials to get their message out.

Social media (e.g. Twitter, Facebook) gives companies the chance to more directly reach their customers and engage them with timely offers and relevant information.

Businesses should be on the lookout for these social media opportunities and understand how they might play a role, along with traditional media.

For example, the University of Minnesota Duluth men’s hockey team will be ushering in a new generation of hockey in Duluth on December 30, 2010. The state-of-the-art Duluth Entertainment Convention Center will be completed and the University of North Dakota will be coming to town for the US Hockey Hall of Fame game against the Bulldogs.

This facility will allow for an additional 1,500 seats, 15 luxury boxes, an NHL regulation sheet of ice, and a four-panel video board to showcase game highlights. This means a plethora of new ways for advertisers to step out of the traditional norms of advertising.

Businesses can go beyond the traditional program ad and interact with Bulldog fans right on their mobile devices, driving traffic to their stores and generating buzz for their business. Well beyond hanging a banner in the arena, businesses can take advantage of the UMD Athletics’ Facebook and Twitter channels to interact with fans online and direct traffic to their websites.

Opportunities like these are growing exponentially. Take time to learn about them and how they could fit with your business.

The sea bass is sensational at Sarello’s.

By Kim Kemmer, February 25, 2010

Not long ago, a few business associates of mine and I were out for dinner at a local restaurant. While we know the food at Sarello’s is consistently very good, I was looking a little advice for something other than a typical entree. After asking for the opinions of my tablemates, I consulted my Droid and my newly loaded app, Foursquare. I have to admit that I was not expecting the restaurant would be listed, much less that there would be any entries.

To my surprise, Heavy Table completed a check-in and posted an entry touting that visitors should try the sea bass. The Heavy Table is a Twin Cities-based magazine reviewing restaurants and bars in the Upper Midwest. Their review reads, “The tender and perfectly cooked sea bass is a top seller. It’s oven broiled with citrus buerre blanc and accompanied by wild rice and seasonal veggies.” Granted, this was a professional review, but there was also an entry from a recent ‘patron.’

This event provided a practical example of how a simple technology provided an augmented discovery that made my whole experience more pleasant. Foursquare promotes itself as “a cross between a friend-finder, a social city-guide and a game that rewards you for doing interesting things.” Foursquare is just one of several applications that can provide similar experiences. As the build out of technology advances, and additional apps are developed and introduced, the biggest challenge for brands is monitoring posts on the various sites.

And if you think that living in a medium sized Midwestern community will isolate you and your brand from the growth of consumer generated comments, just remember the sea bass is sensational in Sarello’s.

Live from Vancouver

By Debbie Morrison, February 22, 2010
LiveCity Yaletown

LiveCity Yaletown

When the cauldron was lit and the games of the 2010 Olympics were declared open, HatlingFlint was there at the Opening Ceremony, tweeting live. And we weren’t alone. Turns out there were lots of tweeters inside BC Place, around Vancouver, and all over the world who were sharing their Olympic experiences from where they were at that moment. This may not seem that unusual, but looking back only four years ago to the last winter Olympics, social media was virtually unknown. Today, social media is playing a very big role in connecting fans with athletes, teams, countries, and the overall Olympic experience.

It is for this reason that the US Speedskating team has added two members of the HatlingFlint team to their Olympic delegation, for the sole purpose of managing their social media campaign. Many of the athletes such as Apolo Ohno, Allison Baver, Jordan Malone, and Katherine Reutter, just to name a few, were already veterans of social media, but for the team as a whole, it was new.

Members of the US Speedskating team skating in Vancouver

Members of the US Speedskating team skating in Vancouver

The purpose of this new social media campaign that is still in its infancy, is to bring the Olympic experience of the team to fans of Speedskating, and continue with a sustaining program after the Olympics are over. Despite the well-publicized sponsorship of Comedy Central’s Stephen Colbert of the US Speedskating team, after the Olympics are over, his involvement will be complete, so the team continues to seek a new gold-level sponsor who will take the torch from Colbert. Having a sophisticated social media campaign in place will be attractive to any future sponsor, and can serve as an additional means by which to get this message out.

The primary components of the campaign include:
Facebook fan page – updated several times per day with photos, race updates, and of course, daily medal counts. Fans have also engaged by adding their own photos of them wearing their Colbert Nation caps, historic photos of Olympics from the past, and posting questions about where  to get tickets to events.
Twitter – most popular are the live tweets from the venues as the races unfold. Even though some of the events are not broadcast or delayed, fans can choose to follow the action immediately. Two times per week, a trivia quiz keeps fans coming back to answer a question and go into a drawing for a cool prize.
YouTube – new videos are uploaded showing many different sides of athletes from competitions, practices, goofing around, and their opinion on brussel sprouts.
Blogs – daily monitoring allows us to comment on every blog that mentions Speedskating in some way; so far there have been over 100 blog posts to date and growing. Featured bloggers are added to the facebook page which helps give them even more exposure.

So take advantage of this new phenomenon and join in the fun. Engage with the US Speedskating team online and we’ll keep you up to date on every possible moment we can, now through the Olympics, and well into the future.

5 Question Friday with Libby Issendorf, Digital Strategist with the Flint Group

By Andy Reierson, February 5, 2010

I sit down with Libby Issendorf, Digital Strategist for the Flint Group, to discuss her past experience at Campbell Mithun and what brought her to Fargo. We’ll also talk about her social media work with the US Speedskating team, her upcoming trip to the Winter Olympics, and where businesses should start their social media efforts.

GF/EGF survey results: Business use of social media

By Elizabeth Hansen, February 1, 2010

The results are in. Facebook is the #1 used social media platform for business leaders in Grand Forks/East Grand Forks. Number two, LinkedIn.

Our research partner, Prime Contact, conducted a survey with The Chamber of Grand Forks/East Grand Forks. Answers reveal that businesses use social media platforms for personal and business connections. See the detailed results.One of our social media strategists, Libby Issendorf, presented the survey results and her recommendations to a group of Chamber members last month. She’ll repeat that presentation with another group of members in March. (She’ll be in Vancouver, helping our client, the U.S. Speed Skating team, with social media during the Olympic Games!) The meeting space for these sessions can only hold a limited number of attendees, so we’ve summarized her presentation here:

  1. Social media is important to business because it’s where people are.

Organizations must be in the right “media,” and this is it. Yet the messaging and interaction must capitalize on the “social” aspect. This isn’t TV, radio or even a website.

  1. Social media is powerful word-of-mouth marketing.

Done well, social media allows businesses to solve customer service issues, collaborate, build brands and grow their customer base. 

  1. Social media works if you have a plan.

It’s tempting to create a Facebook page—just because you can. Slow down. First, answer some questions. What do you want to accomplish?  Who is in charge of content?  How will you tell people about it? How will you determine its success?

To get social media working for you, contact us.

More on social media

Read Libby’s resolutions
Libby’s social media resolutions are likely different than yours, yet her list may inspire you to dive in.

Crushing the Myth of B2B Social Media
The author of this blog, Jason Baer, is one of the most frequently cited social media experts. He also happens to be our business partner.

How do your customers use social media?
Use this tool to find out. Enter your customer demographic information and it breaks down typical social media usage by age and gender.

  

Can social media help sell tickets?

By Elizabeth Hansen, January 27, 2010

Social media can accomplish a lot. Solve customer service issues. Provide insights. Forge connections. Identify opportunities. And, we now know for certain, help sell tickets and definitely increase awareness.

In partnership with UND Fighting Sioux Athletics, SimmonsFlint and Flint Interactive developed and implemented a social media campaign to promote “Meltdown at The Ralph,” one night of UND basketball in key games at the majestic Ralph Engelstad Arena, usually reserved for UND hockey.

Meltdown at the Ralph

We created an online landing page, where we aimed all other platforms, including:

  • YouTube videos featuring players and coaches from the UND hoops teams, playing a little basketball on the hockey rink and checking out the arena (UND men’s hockey players were good sports in making cameo appearances)
  • Twitter updates
  • Facebook status updates and advertisements
  • Emails to UND alumni, students and other sports’ ticketholders
  • In-Arena Video Promos shown on the big screen during UND home hockey and basketball games
  • Traditional media, including print, radio and TV commercials, promos in game broadcasts, billboards and public relations

Winning numbers

Even though the UND teams didn’t win, the games attracted 4,354 fans, the largest crowd the two teams have ever played for in Grand Forks.

Other game stats:

  • 960 students attended the game, also a new record and far above the average 144 students/game for basketball this season
  • Game revenue more than doubled the highest single game revenue this season

To discuss how social media fits your game plan, contact us.

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Who is more helpful, the company or the customer?

By Josh Lysne, January 26, 2010

About a week ago I booked a long overdue family vacation.  We looked at several options from resorts to villas to cruises, and settled on a cruise with Norwegian Cruise Line.  Needless to say, my 4 and 6 year olds were bouncing off the walls. 

Last night I was thinking about the process we went through in booking our trip.  Many queries started either on Google Maps, Cruise Reviews or Trip Advisor.  From there, it was usually a brief stop on the website for the property, then right back to consumer reviews and photos on a third-party site.  This happened over and over.

When we settled on the cruise, we wanted to look at the excursions the ship had to offer. We found ourselves off the NCL website and on to caribbeanportreviews.com to get what we really wanted, which was firsthand opinions of the excursions. My kids wanted to see every square inch of the ship, so we looked at pictures posted by past vacationers, again off the corporate site.  NCL did provide some nice 360 view tools, but there were large parts of the ship missing.

pulling hair outI have seven different websites bookmarked, and when I put them all together, they answered most of the questions we had.  It shouldn’t take that many sites to get the content I’m looking for.  That just leads to a very poor customer experience.  I know it is a big undertaking, but why wouldn’t NCL want to provide a one-stop platform for this information?  Six of the seven sites (the seventh being ncl.com) I used to make my decision had information on all the major cruise lines.  Do they really want potential customers reading about everything everyone else has to offer? 

Are you providing what your customers want? Have you asked them what they want?  Remember, if they are not getting the information they need from you, they are getting it from someplace else.  Do you know where that is?

People are looking for authentic content when making buying decisions.  You need to provide the opportunity for your customers to provide it.  If you don’t have the capacity to maintain a sharing platform, you need to at least provide links out to sites that have this information, like Amazon reviews, Yelp, or Trip Advisor.  Make it easy for your audience. 

Question:  Are reviews, tips and photos less credible when they are on a corporate website, even if they are not being sanitized?  Do you trust them?  Would you go to a third party site anyway?  Tell me what you think.

How Y94 listeners used Facebook to bring Conan O’Brien to Fargo (almost)

By Libby Issendorf, January 25, 2010

Millions tuned in Friday to watch Conan O’Brien’s last episode of “The Tonight Show.” A few fans here in Fargo, ND were watching for more than just his final monologue. Earlier this month, local Top 40 radio station Y-94 offered Conan a morning show sidekick gig to solve his post-Tonight Show employment problem. They sent the press release to local media and hoped it would get picked up in the Forum and local TV stations. Imagine their surprise when Conan discussed the job offer on the air:

Conan invited viewers to vote on his next move on The Tonight Show blog, and Y-94 activated their fans to campaign on their behalf. I want to highlight what happened over the course of the next week as a great example of how a movement can spread organically through social media. I asked The Morning Playhouse co-host Zero a few questions about what happened next, and how the Fargo-Moorhead community jumped into action.

Flint: You posted a job offer to Conan on your website. How did he find out about it?
Zero: We assume he Googled himself, or someone from his show Googled “Conan O’Brien job offers” since they knew he wanted to do that bit. The next day we started getting phone calls saying, “You were on The Tonight Show, did you see it?” Never in our wildest dreams did we imagine that he would mention it on the air.

Bring Conan to Fargo, NDF: The next thing I saw was the Facebook group, Conan O’Brien to Y94 and Fargo!!! Go Vote. Did you make that on behalf of the station, or was that organic?
Z: That was an NDSU student who has no affiliation to the station. He was a listener who made the group and sent us a bunch of emails that first night to tell us about it. It was really fun to watch that group grow before our eyes. It went up to over 5,000 members in just a few days. [ed. note: currently the group has over 7,900 members]

F: What other social media content did you create, or did you see fans create?
Z: There were a few smaller Facebook groups, but the first one was by far the biggest one. We posted a few YouTube videos and we also saw some Fargo high school kids had made their own video, which we posted on our Morning Show Facebook page.

F: Why do you think the listening community got so passionate about this cause?
Z: When Conan mentioned it on the show, he didn’t just say “become a morning show sidekick on Y-94,” he said “become a morning show sidekick on Y-94 in Fargo, North Dakota.” It struck a chord with people in Fargo because it’s not too often that Fargo gets a national shout-out. Especially for something positive. Usually it’s when we’re flooded. Also, Y-94, Conan O’Brien, and Facebook all have a younger audience, so it was kind of the perfect storm. It made sense that it would spread over Facebook.

F: Did you win the voting on the blog?
Z: We did win, we ended up with 44% of the votes.

F: I thought the “adult film” option was going to win, to be honest.
Z: Yeah, it is hard to beat that!

F: Did Conan mention Y-94 in his last episode of The Tonight Show?
Z: No, he didn’t. But we’re still hoping something else might come out of it. We’ve made a lot of phone calls so we’re not giving up yet…

Zero is right on when he says that this is an example of a “perfect storm” for social media. Conan O’Brien fans across the country have been creating Team Coco Facebook groups; Conan-related graphics have been created, remixed, re-tweeted, and posted on blogs. When Fargo was mentioned on the air, the cause became especially relevant to Y-94 listeners. Add that enthusiasm to a specific action that people can take, such as voting, and you have all the ingredients for a successful Facebook campaign.

What other Facebook movements have you seen that developed organically?

Special thanks to Zero of Y94 for making this post possible.

It’s time for (sm)all marketers to think big

By Andy Reierson, January 25, 2010

Recently, some colleagues from WestmorelandFlint had a book club meeting to review a recent TED video presentation from Alexis Ohanian of Reddit. The presentation is a short, very simple explanation of how the Internet levels the playing field for everyone – including businesses. As he says it, “Your link is no different than my link.”

With that quote in mind, our discussion revolved around the challenges we see in educating clients and prospects about the benefits of social media. In particular, getting people to think big, outside of they’re comfort zone and beyond what they have envisioned.

Does this mean you’ll have to give up control? Yes. Does it mean you have to think outside the box? Yes. Does it mean not focusing on features and benefits? Definitely!

But the beauty of a good social media program is that you can open up your company and/or it’s products to markets and customers you’ve never dreamed of reaching, because you didn’t have the budget. The keys to success are to appeal to emotions, be transparent and authentic, integrate it with other communications tactics and don’t get in the way!

What is your take-away from this video? Please share your comments.

5 Question Friday with Nicole Sandman, Senior Project Manager at Flint Interactive

By Andy Reierson, January 22, 2010

Flint Interactive’s Nicole Sandman and I sit down to discuss digital marketing, social media, and the lessons she learned from growing up on a pig farm. She also fills us in on the history of Flint Interactive, how her work has changed in the last seven years, and balancing her career and time at home with her husband and two lovely daughters.