Posts Tagged ‘WestmorelandFlint’

Is this thing working? Two schools of thought on measuring effectiveness of social media

By Jessica Stauber, May 21, 2010

Have you dipped your toes into the vast world of social media? Maybe you’re slowly stepping into Facebook or beginning to chirp a few Tweets. Or you could be “all in,” using several social media tools to interact with your key audiences.

Whatever the case, how do you know if the time and effort you’re putting into social media is working? According to leading social media expert Jay Baer, there are two schools of thought: the pet naming program and the baby naming program. It’s a round-about analogy, but worth the read.

In a nutshell, as with any marketing effort, start with a strategic plan. Among other things, the plan must include the specific objectives you want to achieve, as well as how you’re going to measure whether you’ve achieved them.

Make your goals realistic and know they won’t happen overnight. But by methodically working a well-thought-out plan, you will reach your goals.

If you want help developing a social media strategic plan, we’d love to be your partner. Or if you have any questions, shoot me a note.

The States and Economic Development, Identifying Top Performers

By Dave Roby, May 12, 2010

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This is an excerpt from “Enterprising States: Creating Jobs, Economic Development, and Prosperity in Challenging Times” authored by Praxis Strategy Group and Joel Kotkin. The entire report is available at the National Chamber Foundation website, including highlights of top performing states and profiles of each state’s economic development efforts.

States throughout American history have done everything they can to cultivate, attract, retain, and grow the businesses that comprise the most fundamental building blocks of their economy. Even in today’s volatile global economy states with severe unemployment and budget woes can point to policies, programs, and investments that foster new economic opportunities and create jobs.

Read the full report.

Read part one in this series: The Jobs Imperative: Power to the States

Many state economic development organizations were originally established with business recruitment and attraction as their primary focus. But today’s mix of state approaches to economic development has moved well beyond earlier, sometimes singularly focused attempts to lure footloose businesses with huge financial incentives and/or by offering a business climate based on cheap labor, low taxes, and lenient regulations.

States, nonetheless, still compete with each other for companies in “traded sectors” and jobs in the global economy, either directly or by virtue of unique assets and resources, and this sometimes involves financial incentives and tax abatements. But there is growing momentum among governors and state legislatures to grow their economies from within by creating a new set of competitive advantages that include building human capital through workforce development and training, harnessing the power of science and technology assets, making strategic investments in infrastructure, reaching out to global markets, developing opportunities related to energy and the environment, and spurring entrepreneurship and innovation.

Generally, state economic development efforts include an interrelated array of policies, programs and investments, falling into three major categories: (1) an entrepreneurial approach focusing on new business and technology-based development, oftentimes with a focus on bolstering productivity and innovation; (2) recruitment, expansion, and retention strategies emphasizing financial incentives or investments and other programs, including international trade and export promotion; and (3) “fertile soil” policies28 that create the conditions for growth that will benefit almost any type of business by streamlining governmental regulation, optimizing taxes, investing in infrastructure, and/or by providing a better-educated, more highly skilled work force.

While it is up to state governors and legislators to set the environment for development to flourish, ultimately economic development success is defined by execution at the local and regional level. With well designed state-implemented development tools, effective workforce development and skills training systems, and strong infrastructure, states can give local economic developers the power to assist the growing businesses, to broker the key partnerships, and to lead the key initiatives that create the jobs needed to sustain our growing population.

Most of all, states must carefully weigh policy to refrain from constructing barriers to private enterprise growth. Many of the most effective economic development initiatives start from grassroots efforts or private sector business leaders, so supporting these efforts from the state level is imperative.

Measuring the States: A List of the Top Performers
A primary goal of any state economic development program is not only to increase the number of jobs in the state, but to improve the quality of jobs and the overall prosperity of the state’s residents.

This study combines metrics for each economic development policy area to measure overall high performers in each policy topic area. States are compared in each metric and top states are determined by a composite comparison of all metrics in overall performance and in each policy area. For a full description of all metrics and results for each state as well as top performers in exports, innovation, workforce development, infrastructure, and tax and regulation, see the full report.

To establish the overall best performers we combined measures of Job growth rate since 2000 and since 2007; Gross State Product (GSP) measures: real GSP growth since 2000, GSP per job 2008, Growth in GSP per job 2000-2008; and income: per capita personal income growth 2000-2009 and median four person family income adjusted for cost of living, 2009.

Top Overall Growth Performers

  1. North Dakota – While North Dakota’s low unemployment and recession resistance is often attributed to healthy agriculture and energy sectors, its construction and manufacturing sectors are relatively healthy and the state has seen 42% job growth in professional and technical services and 36% in management of companies since 2002. North Dakota is the top job performer since the 2007 peak and is fifth since 2000. The state also places first in growth in GSP per job (productivity increase), second in GSP growth and third in per capita income growth. Recent investments in research and development (R&D) infrastructure are beginning to pay off as the state is the fastest growing in science, technology, engineering, and mathematics (STEM) job growth.
  2. Virginia – Already a professional and technical services powerhouse in 2002, Virginia added another 135,000 jobs in that sector since that time, fueled by 90,000 new jobs in computer systems design and management and technical consulting services. The state’s high incomes and slightly below average cost of living placed it first on our cost of living adjusted family income measure.
  3. South Dakota – South Dakota is a strong overall performer, doing best in productivity and output measures. Partly due to an enterprise-friendly regulatory structure, the state has 30% more finance industry employment than the national norm and has added 18% growth in finance employment since 2002. The state’s manufacturing sector actually gained jobs since 2002, led by growth in signs, chemicals, communications equipment, and construction equipment, all averaging more than $43,000 in earnings per worker.
  4. Maryland – Maryland landed in the top 20 or better on all seven performance metrics. Maryland saw strong growth in technical consulting and computer systems design, but especially private scientific research and design services, a sector more than 2.5 times as concentrated in Maryland than the nation as a whole and paying nearly $95,000 in earnings per worker.
  5. Wyoming – Wyoming’s growth is powered by a rapidly expanding energy cluster, which added more than 18,000 jobs since 2002 and now holds 30% of all employment in the state. The energy growth has spilled over into business services sectors such as environmental consulting, surveying and mapping, and testing laboratories. Its overall manufacturing supersector also gained jobs, seeing the fabricated metal and electrical equipment clusters begin to emerge.
  6. New York – While New York saw average job growth through the beginning of the decade, it has weathered the recession better than most other states, and its high productivity and productivity gains help place it among our top performers. Accounting for about 8% of all jobs in the state, the professional and technical services sector added more than 115,000 jobs for 15% growth.
  7. Texas – Texas has seen strong job growth this decade and has weathered the recession well, fueled by 20% expansion of a now 1.1 million job energy cluster. Recently machinery manufacturing and transportation equipment manufacturing clusters are emerging, both growing to more than 90,000 jobs. This has helped stimulate a 15% expansion in transportation and logistics including warehousing and storage and many freight and specialized trucking sectors.
  8. Iowa – A solid performer across most of our metrics Iowa’s strength is perhaps in its stability. The state’s largest cluster, agribusiness, food processing and technology, grew at a 1% rate since 2002, significantly better performing than the same group of industries nationally. Iowa’s other most competitive clusters include machinery manufacturing (farm and construction equipment, refrigeration and heating systems, and other commercial equipment) transportation and logistics, and advanced materials (search and navigation equipment and machine shops).
  9. Nebraska – Nebraska has added 15,000 jobs to its business and financial services cluster since 2002, led by management and technical consulting, management of enterprises, and credit intermediation, all adding at least 3,000 jobs and averaging $55,000 to $90,000 in earnings per worker. The state’s railroads and support industries and freight trucking support a strong transportation and warehousing cluster, and the state has seen a boom in marketing consulting and market research sectors.
  10. Montana – While Montana’s energy and mining clusters added a combined 8,400 high-paying jobs to the state since 2002, Montana’s greatest source of national dominance came from the collection of arts, entertainment, recreation, and visitor industries, perhaps a sign that the rest of the nation is beginning to discover the Big Sky country. Montana is also beginning to see the emergence of smaller clusters in chemicals, apparel and textiles, and fabricated metal products.

Growing Jobs: How Do They Do It?

A review of which states are high performing shows a diverse group—some big, some small; some rural, some urban; some inland, some coastal—but a closer examination shows a shared pattern of policies by these high performers.

There is no such thing as single a silver bullet strategy for job creation. Among our top ten performers, all ten have seen at least 4% job growth since 2002 in mid-level jobs requiring at least long term on-the-job training but less than a four-year degree. Five of the ten states increased those jobs more than 10%. At the same time all ten increased science, technology, engineering, and mathematics (STEM) jobs by at least 4% over the same period, with 7 of 10 growing STEM jobs at least 14%.29

An assessment of top performing states, regardless of by what measure, eventually gets down to a state’s ability to execute successful initiatives. Aside from minding the basics of primary education and supportive infrastructure, success begins with an understanding of a state’s economy and demographics, including its strong points and its gaps. States that can mobilize the relevant partners to put together the strategic networks to build upon those strengths while addressing the weaknesses will be winners in the long run.

Adequately financing any initiative is paramount to its success. Top performing states have come up with winning formulas often based on combining state funding with federal programs and private sources. As regional workforce skills gaps become more acute, non-governmental agencies and private enterprises more are willing to join new collaborative development projects.

Programs such as Kentucky’s “Bucks for Brains” which requires universities to match state funds with donations from philanthropists, corporations, foundations, and other non-profit agencies, or Florida’s use of American Recovery and Reinvestment Act (ARRA) funding in combination with existing state funds to tackle major infrastructure programs illustrate unique solutions to sufficiently financing winning initiatives.

Examples of strong partnerships featuring open communication are especially evident in high performing export states. Export programs are based upon effective communication between the importing country, the exporting manufacturer or business, and the state program helping to facilitate the connection.

The TexasOne program creates promotional materials to market the state and its manufacturers to importing countries and leads trade missions to importing countries and hosts reverse trade missions to the state. Nevada works with a network of trade representatives in targeted markets throughout Asia, North America and Europe, focused on cultivating distribution channels and facilitating opportunities for foreign direct investment in Nevada enterprises.

Many high performing states offer an array of corporate, manufacturing, and land tax programs. So too, many states are shying away from direct subsidies for promised job growth in favor of highly targeted tax credit programs that require direct investment by the firm or venture investors wherein the tax benefits are only realized after new jobs are in place. Other credit programs target historically underdeveloped geographical regions.

Other states such as North Dakota, Florida, and Mississippi have turned to comprehensive tort reform as another key element enterprise-friendliness. Whether these reforms are specific to a particular industry or issue, they ultimately help businesses, large and small, remain competitive and free of excessive burdens from excessive litigation.

Private sector and academic collaboration is one of the most readily identifiable attributes of high performing states across all measures. Whether it is successful innovation and entrepreneur programs such as Montana’s TechRanch, Oregon’s Innovation Council, Rhode Island’s Center for Innovation and Entrepreneurship, or job creation and economic development initiatives such as Momentum Mississippi, these private and academic partners are providing critical input, oversight, and resources to bolster the effectiveness of state efforts.

Many states are locating business incubators adjacent to universities in partnership with the schools while others are building laboratory spaces and other specialized infrastructure to offer to growing companies on an a la carte basis. In either case, this business and scientific infrastructure can reduce start-up costs for new enterprises and provide students the chance for experiential learning while earning their degrees.

While there are obviously other policies or initiatives that high performing states share there are some commonalities: building on momentum; delivering adequate funding for initiatives; developing strong relationships and communication strategies; enterprise-friendly tax and regulation systems; and vigorous collaboration between business, government, and education institutions.

Read the full report.

Praxis Strategy Group is an economic development, analysis, and strategic planning firm and a partner with the Flint Group

Joel Kotkin is executive editor of NewGeography.com and author of The Next Hundred Million: America in 2050

This article originally appeared in NewGeography.com and joint Joel Kotkin and Praxis Strategy Group publication


The “Like” Button Shares Your Tastes With the World

By Libby Issendorf, April 29, 2010

Libby Issendorf, digital media strategist with the Flint Group, discusses the latest Facebook updates. She talks about the “like” button and how that provides many insights into users’ personalities. Is it a good thing? And how can it be used as a marketing tool? Libby shares her insights and invites your comments.

It’s Time to Get Over the Small Market Mentality

By Andy Reierson, April 22, 2010

As I look at the competitive situation facing businesses in Duluth and small to mid-size markets everywhere, I’m often amazed at the opportunities that are left on the table. We as businesses in small markets need to realize that now is a great time to look beyond local and regional markets and into what larger opportunities exist.

I’m not saying you should ignore your local markets, in fact this would be the dumbest thing you could do. What I am saying is the playing field is leveling thanks to technology. Services that provide the ability to connect almost instantly with prospects and customers  can help you reach a much larger market. So, identify and use what is working on a local level to develop a niche that could service a larger audience. This is something few companies have been able to figure out, however, many have the opportunity.

We are entering an era where small and medium sized businesses are able to compete with large businesses. Exploit your competitive advantages and engage with your customers and prospects – in fact let them help you shape your business. If you can continue  to be nimble and innovative, you will determine your future.

Have you given any thought to expanding business outside of the region? What’s holding you back?

Does Your Advertising Blend In?

By kelly.harth, April 15, 2010

At the risk of sounding small-town, I experienced a bit of culture shock recently in Minneapolis. I was downtown in heavy traffic, surrounded by car horns and police whistles, unicycles and piercings. It was captivating.  Everything was loud and different and stunning. I drove by buildings I had worked in and tried to remember what it felt like when that was my world.

Since moving back to Duluth four years ago, I have found myself adapting more and more to my surroundings. Don’t get me wrong, I love Duluth. I also loved several items of clothing, which after the prolonged stares and “that’s different”comments, I gradually stopped wearing. It was easier to just blend in.

Interestingly, this same complex manifests itself in the business world. Advertising is about getting your audience to notice you. It’s about recognizing what is unique about what you do and elevating that difference. Businesses sometimes confuse modesty with mediocrity.  They don’t want to overpromise. They don’t want to appear too successful.

Standing out can be uncomfortable. I get that. But if you’re too afraid to tell the world what you’re all about, no one will ever know.

I Quit Facebook…Maybe

By Ken Zakovich, April 9, 2010

But that’s not the worst of it. I said that two months ago and I’m still there. Don’t get me wrong, I love Facebook. It has brought me many great things, like getting in touch with old friends, sharing photos with distant family and friends, and staying updated on how people change through the years. I’ve even made new friends. Who doesn’t want more friends… and lots of them! I don’t know if they have a name for friends who only exist online. ‘Facebook friend’ now seems to be an everyday term, like Google and Kleenex.

I remember rating friends as a kid. Best friend, worst friend, friend of a friend, ex-friend, crazy friend. If you had only one ‘best’ friend, you dissed your other plain friends. In my world I’m not sure if best friends really exist. The only testament was when I had to choose the one friend that deserved to be best ‘man’ at my wedding… ouch, that hurt some feelings. But at that point, I met my new best friend (wife) so it didn’t matter. Technically, I could lose all my friends at that point. How does Facebook make your friend network become so important again?

You were there for me, Facebook, when it seemed us millions needed the measurement of friend success. But now I’ve been there. I’ve little else to share with you other than every personal moment from here forward. But for me, telling stories in person is much more fun. It is disappointing telling a story about when you were on vacation or out with your friend and we… oh wait you already saw that on Facebook. But it’s not just friends that make it hard to quit, it’s the syncing of all your other social online outlets. Your Twitter, blogs, YouTube, iPhone apps, and product groups all link together with Facebook. This is powerful stuff.

So, two months later I’m asking myself how to make it more inspiring, not tiring. And maybe not just using Facebook for what it thinks it is. I’m quite sure my friends would rather enjoy a glass of lemonade than to see something die before them. Stay tuned.

Your Ears Should Be Burning

By David Sadowski, April 2, 2010

Eight Ways to Generate Word-of-Mouth Advertising for Your Business

When people think about advertising their business, they tend to think of traditional forms of marketing. Television, print, billboards radio, heck, even social media come immediately to mind. However, one of the most cost-effective ways to get the word out is what everyone knows is the best form of advertising: word of mouth. When you get your information from sources you trust, it will increase the likelihood that you will follow their advice. So, that brings up the elusive question at the bottom of the pickle jar: how do you get people talking about your business?

Think about the time you found a trustworthy mechanic or a restaurant that blew your mind. I bet you were just itching to tell people about it. The key to get others to talk about your business is to create a customer experience that people can’t wait to tell others about. In the book Conversational Capital, the authors at Sid Lee in Montreal have come up with eight ways to get people talking and your accountant busy.

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1. RITUAL: Create a repetitive experience that accentuates your brand, which customers can only equate to your business. Walmart is well known for its greeters at the front door. At some restaurants, you have to yell your order in order to receive it. What is unique about the experience at your business?

2. EXCLUSIVE PRODUCT OFFERING (EPO): This can be called over-delivery or even above-and–beyond customer service. EPO is where you personalize the customer experience to make them feel special. What can you do at your business to accomplish this?

3. MYTHS: This is a story that gets across the essence of your company. Many times, this is the story of why your business was created. There is the story about Steve Jobs and Steve Wozniak building this thing called a computer in their garage. There are many stories about Richard Branson’s adventures that help create an image of his Virgin empire. Your business, too, has a story. How are you telling it?

4. RELEVANT SENSORY ODDITY (RSO): We have five senses. With RSO, you have the ability to tap into all five senses of your customers. When you walk into a business, you will notice music in the background. Many Las Vegas casinos pump in smells to make you feel like you are in a tropical location. What ways can you stimulate all five of your customers’ senses?

5. ICONS: While logos are icons, this goes well beyond logos. The Aerial Lift Bridge is an icon of Duluth. People can be icons. What visual elements and objects can you use to create a deeper meaning for your business?

6. TRIBALISM: This is where you create an experience that people can share to feel like they are part of a bigger unit. This is the reason many businesses have Facebook pages. It demonstrates that there are more people who equally care about your business. Kitchen supply retailers often hold cooking classes and wine tastings to get like-minded people to gather. What can you do to get your customers to band together?

7. ENDORSEMENT: This one is tricky. Endorsement is where you can get people of authority to vouch for your business. However, this has to be done unsolicited or it will not be believable. If your running enthusiast friend recommends a shoe, you are more likely to buy it. What are your business enthusiasts saying about you?

8. CONTINUITY: This is a big one. If a restaurant says they have the best steak in town and one day serves a pack of bad meat, its reputation is ruined. If you say something about your business, or if you are known for something, follow through. How are you making sure your quality is consistent?

All of these tips can be broken down to one statement. If you provide your product or service to the best of your ability with customer service that focuses on, well, the customer, that in itself will get people talking and your ears burning.

Unmanned Aircraft Systems Action Summit ~ The Next Evolution of Aviation

By Dave Roby, March 31, 2010

 


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Unmanned Aircraft Systems Action Summit # 4 The Next Evolution of AviationMay 20-21, 2010

Alerus Center
Grand Forks, ND

   
 For more information and to register :  ResearchCorridorSummit.com   U.S. AIR FORCE CHIEF OF STAFF TO KEYNOTE UNMANNED AIRCRAFT ACTION SUMMIT IN GRAND FORKS, N.D.U.S. Air Force Chief of Staff Gen. Norton A. Schwartz, will deliver the keynote speech at the 2010 Red River Valley Research Corridor Unmanned Aircraft Systems (UAS) Action Summit on May 20 and 21, 2010, at the Alerus Center in Grand Forks, N.D.“Our region has become a center of unmanned aviation activity with the Grand Forks Air Force Base, the Fargo Air National Guard, the Center for Aerospace Technology, and the Customs and Border Protection Service all operating unmanned aerial vehicles. The Grand Forks Air Force Base is also going to be home to both Predators and Global Hawks in the near future,” U.S. Senator Byron Dorgan said.“I am thrilled Gen. Schwartz is coming to Grand Forks, as we showcase the growing opportunities for UAS operations and education there,” Dorgan said. “Air Force innovations are driving the future of unmanned systems, and we’ve worked to lay the foundation for the Red River Valley to become a national hub for unmanned aircraft activity. It’s now time to build upon this foundation and expand these initiatives.

Spotlight on Evolution of Research, Training, Deployment and employment at UAS Summit

Change is a constant on all sides of the UAS equation – whether for military, scientific, law enforcement or civilian applications. This year’s summit will focus on current initiatives and emerging trends in education, training, research, technology and business.

Special sessions will focus on the outlook for jobs and career opportunities.

Confirmed speakers include Peter La Franchi, Shepard Group Limited who will talk about Business Opportunities in North America and the World and then lead a discussion comprised of leaders in the industry.

Summit sessions will focus on the future of UAS in the 21s century, airspace integration and building a regional UAS industry.

For agenda updates and the latest on the summit visit researchcorridorsummit.com

Summit Sponsorship/Exhibitor Opportunities Put You on the Radar Screen

The UAS Action Summit in 2009 was a huge success with over 300 experts, policymakers, industry leaders, technology innovators, and regional business leaders from 21 states in attendance.  This year’s summit is shaping up to be an even bigger, more exciting event as North Dakota is poised to become a leading hub of UAS activity in the United States.

To become a sponsor and/or exhibitor go to researchcorridorsummit.com

To Register for the Summit and for Accommodations

Registration is available online at researchcorridorsummit.com.  Early bird registration for the summit is $175, which includes meals, materials and the networking social.  The registration fee goes to $225 on May 5th, so register early.   Student registration is free.

The Alerus Center is connected to Canad Inns Destination Center.  Call (701) 772-8404 to make your room reservation.  You can also register online at canadinns.com/stay/grandforks.php .  

 

Don’t Miss Thunder Over the Red River: 
2010 Grand Forks Air Force Base Air Show 
Saturday May 22nd

The 391th Air Refueling Wing is hosting their first airshow since 2006 at the Grand Forks AFB.  This event will feature unmanned aircraft demonstration flights along with the USAF Thunderbirds, the U.S. Army Black Daggers Parachute Team, the US Navy F/A -18C Hornet demo and many others.  For more info go to grandforks.schultzairshows.com/

Register now for the Research Corridor’s UAS Action Summit at researchcorridorsummit.com.  Registration is $175 until May 5th.  Students are free.

 

 


 

 Dr. Delore Zimmerman, President and CEO of Praxis Strategy Group in Grand Forks and Fargo, N.D. with affiliate offices in Los Angeles and Sacramento, California and Accra, Ghana, West Africa, has served as the Coordinator of the Red River Valley Research Corridor since 2004. Praxis has been awarded 9 Small Business Innovation Research Awards.

Praxis Strategy Group is a partner with the Flint Group 

 

 

Pin the Tail on the Donkey: How to Hit Your Mark

By Sarah Libbon, March 29, 2010

Remember that game? Blindfolded kids are twirled round and round and pointed toward a giant picture of a donkey to try to stick their scotch-tape-loaded donkey tail where it belongs. Tails end up on the donkey’s head, belly, hooves, and some unlucky kid’s forehead, but rarely are they stuck precisely where they belong—on the donkey’s…well, uh….hind quarters.

You may think your days of playing “Pin the Tail on the Donkey” are over, but if you haven’t taken time to clearly define your target audience as part of your businesses’ communications strategy, you are in essence still playing the game and probably missing the, uh…hind quarters.

As a communications strategist at WestmorelandFlint, I see this happen far too often. Business leaders get uncomfortable with clearly defining their target audience because they’re afraid of leaving someone out. They think, “Well, that person might use our product, so they’re part of our audience. I don’t want to discriminate.”

Unfortunately, unless you’re Bill Gates, you have to narrow your focus. Your marketing dollars undoubtedly won’t stretch far enough to reach everyone everywhere, and even if you could afford it, it certainly wouldn’t be an effective use of resources.

The more you know about your target audience, the more you can tailor your messages to reach them. Your goal is for your target audience to realize you’re talking specifically to them. How many times have you watched a TV ad with someone of the opposite sex and watched them nod and laugh hysterically while you sit there thinking, “I don’t get it!” Guess what? The advertiser isn’t talking to you!

The following questions will help you define your target market:

  1. Who do you believe is most likely to use your product or service?
  2. Where is your target audience located?
  3. What are their demographic characteristics? (age, income, gender, etc.)
  4. What do they think of when they hear your company/organization’s name?
  5. What do you want them to think?
  6. Why should they care about your brand?
  7. What are their desires, values, needs?
  8. If you had $10,000 to spend to market your product/services to your target audience, what would you do with it and why?

Take time to answer these questions and be as specific as possible. The more specific, the better. You’ll know when you’ve adequately defined your audience when you can close your eyes and picture your ‘ideal’ customer and pin the tail squarely on their….well, um, you get the idea.

5 Question Friday in Duluth with Ken Zakovich, WestmorelandFlint Creative Director

By Andy Reierson, March 26, 2010

Welcome to another edition of 5 Question Friday! Today I sit down with Ken Zakovich, WestmorelandFlint Creative Director, to discuss brands that inspire him, the creative process, keeping up with changes in the advertising world and life outside of work including birding and playing guitar. Enjoy!